Frequently Asked Questions

Below we have compiled of list of the questions that we have heard most often over the years. If you have a question that isn't addressed please feel free to call us anytime.

Estimate Process

How fast will Restoration Aid respond?

How long will it take to obtain a quote?

Can I indicate to my insurance company that I would like Restoraiton Aid to do the work?

Once the estimate is accepted and agreed upon, what is the next step?

Water Damage

What are the different types of water damage?

Do I have to leave the drying equipment running?

What happens if the power goes out or a fuse blows?

Can I move the drying equipment around?

What happens to my belongings affected by the loss?

Should I worry about mold growing?

Mold Remediation

What is visual mold and why do I need to test it?

How does mold testing work?

Is mold damage covered by my insurance?

Fire & Smoke Damage

The fire department put out the fire, but now we have water in the property. What should we do?

The fire wasn't very big, and only affected a small area, can we clean it ourselves?

Are all fires alike? Does it matter what "type" of fire it was when doing the cleanup?

Asbestos Abatement

How do I know if I have an Asbestos problem?

Does asbestos abatement require specific training?

Should I have the air quality monitored during the abatement project?

Do I need a clearance letter? What about a permit from the city?

Repair Process

Is the estimate for the repair included in the estimate for the remediation project?

I want to make some changes to my property, can I do this during the repair?

Can we continue to use the property while repairs are underway?

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​© 2017 by Restoration Aid

With our HQ based in Toronto we cover all of the GTA from Hamilton to Oshawa:




















Richmond Hill